My heating system failed during the height of the polar vortex that so much of the nation was dealing with during the month of January. I called Bill Shuford Heating & Air Conditioning for service. The inside of my house was freezing but, I didn't have to wait too long after placing the call before the technicians came. They diagnosed the problem and ordered the part.
While waiting for the part to come they supplied me with heaters so I could remain within my home. What a kind gesture.