The environment was calming and welcoming right as I stepped in the front door. Michelle and Mai welcomed me. From my observation, some of the hairstylist were helpful among each other when they had a client. I like the fact that Alan went around the salon and introduce himself and had a small conversation with the customers. Most of all, I am happy with my new look, cut and color, especially it's my first time receiving services. Karen was very friendly, thoughtful, and shared what she believed looked right for my face and hair instead of being like those car sales people just wants business only. I would definitely refer friends and family to Salon Blanc and more than likely return! Keep up the good work and training.