I had heard great things about Envy so I jumped at the opportunity to purchase a living social deal for a cut and full highlights. I was new to the area and looking for a great salon. While the salon was clean, well organized, and the receptionist was great, the hair portion of the experience was less than stellar. My stylist applied the full highlights and had to tone the hair after to get the right look. This alone was not unexpected, as I have been getting color/highlights for well over a decade. However, when the stylist started to dry and cut the hair it was clear that something had gone awry. My dark hair appeared red in areas and green in others. To make it worse the highlights were left on too long or the formula was incorrect because my wet hair was visibly damaged, stretchy and curly like it had been burnt. The stylist passed this off as if it was no big deal. In all my years of hair color this has never happened before and not something to brush off.
The stylist noticing the color issue and offered to re-tone my hair in order to eliminate the green hue. While the result was better than the Christmas colored initial look, it was not optimal, as the multiple toning processes had altered the recently applied base color. The stylist did trim off the melty ends but what if I had not been so flexible with the length? When I asked about damage, I was directed to use a moisturizing shampoo. With the amount of damage done by the stylist I feel I should have been offered a strengthening/reconstructing treatment on the house.
My hair has proved tricky for stylist in the past but Envy’s stylist was clearly inexperienced. The cut was subpar as well. Too short layers on one side led to a mullet look while the other side of my head is Rachely. I will see what I can do with it at home but I image I’ll be needing a fix in the near future. The stylist was personable and offered to assist if I had any problems with the cut or color but after what was done to my hair I would certainly not return to this stylist even for a free fix.
I struggled with even writing a review. I am also in a creative field and do not like criticizing people who are obviously working hard at a craft. I wish the stylist success and am sure they will become proficient with more experience. Ultimately as one of Lancaster’s nicer salon, I feel it is important to let Envy management know that this stylist is not currently qualified. I have gotten cuts and color from beauty school students that were better. If I had paid full price I would be completely outraged. This was certainly not a great way to introduce new clients to the salon.