The receptionists and any masseuse I've gotten have always been welcoming, professional and very good at what they do. The spa environment (relaxing music, lighting, refreshments and tea) has been very nice to be around. I've also gotten arm and Brazilian waxes here multiple times and the staff is very professional, let you take breaks if you need them for a few minutes and complete everything in short pulls but also work efficiently. I've been going to this spa since 2013 and will continue to do so. Thank you very much!