I wanted full highlights, with a brown and honey blonde finish.
When I set my appointment I was told I will be with a senior stylist and she is confident that she’ll do a good job.
I showed Lacey 2 pictures, one of the front and the other of the back. While getting my hair done I felt like a guinea pig. I couldn’t really see the back of my hair, so through it all I was hoping for the best. The blow out and flat iron took forever. In the end all I could see was yellow/blonde. I mentioned that to my stylist and she then had the receptionist schedule me the next day for a redo. The receptionist said that I would not have to pay anything not even the blow out or flat iron, I had nothing to worry about. The next morning, I got there at 10am on the dot and they were still not open. I showed the new stylist Martina the same pictures, I heard her said that she had someone coming at 11, but the receptionist said she would be able to finish my blow out and flat iron then. So she did a new toner and brought me to her station. First thing she said was that she would not be able to dry me completely today, so I assumed someone else would finish. She blew out a few of my highlights and gave me a mirror to see, it definitely looked better and she herself said so. After that she said "that’s it you’re all set to go". I left with my hair wet and the part that were dry were becoming poofy. I’m beyond disappointed…just a waste of my time and money.