The staff members are nice. One critic that I can give is that they staff do a lot of talking before doing my procedure. I wait for a while in the waiting room which is understanding, but when I go in, I am expecting the tools to already be in place so they can just start work right away. I have to wait another fifteen minutes or more before the actual work starts. I believe because of the talking, my brackets are not glued properly in place and they easily come off without me doing much at all. They come off when I am brushing and flossing which leads me to believe that not a lot of quality is put in the work. I say this because I have had orthodontic work done before and the atmosphere is vastly different as the other one was more professional but yet friendly.