9643 Hillcroft St
Houston, TX 77096

Mon - Tue: 7:30AM - 6:00PM

Wed: 8:00AM - 12:00PM

Thu - Fri: 7:30AM - 6:00PM

Sat: 8:00AM - 12:00PM

Sun: Closed

99.2% would refer friends and family to us

5 stars Customer since 2021

My first visit into the office was wonderful! I was immediately greeted with friendly staff members who made me comfortable and laugh. The office was patient with me by fully understanding my animals unique situation and then talking through possible options that would be most suitable for both the health of my cat & my financial situation.

Dr. Lowenstein was extremely thorough and super funny! She made me feel like Sissy had been a long term patient of hers. Very impressed and I believe I found my forever veterinarian clinic!!

4 stars Customer since 2015

They take great care of our pets.

5 stars Customer since 2016

Compassionate, thorough, excellent service. Dr. Lowenstein and her staff are excellent. Highly recommend the Braescroft Animal Clinic.

5 stars Customer since 2011

Love this place!

5 stars Customer since 2000

Great staff!

5 stars Customer since 1995

Bear loves visiting Dr. Lowenstein and her team. Everyone is extremely professional and friendly. They treat your pet like one of their family.

1 million percent recommend Braescroft.

5 stars Customer since 2005

Staff is amazing. My kitty gets very feisty when he is there, but they still treat him like he was theirs. Lots of care.

5 stars Customer since 2021

The staff was very friendly, answered all of my questions, and gave me great advice as a new pet owner.

3 stars Customer since 2020

Poor form overall, from discussing cost to expectations of post-surgery recovery. I’m an established client there.

1) I had to ask for the cost because no one had discussed it with me. On the day of surgery, at drop-off, I’m given an itemized quote, only to find out then that a neuter and chipping would cost an estimated $633. I was expecting no more than $300. Foolish of me, okay, but that shows the lack of communication by the vet and staff. My reaction to the cost was embarrassment and awkwardness, and the assistant and front desk associate just stared at me. So I mention that spay / neuters used to cost $60 and that’s when I was corrected and educated that $60 spay / neuters only happen at low-income places. Okay! Thank you for educating me on that! Though still - quite a big jump from $60 to $633. And never mind market values, it’s strictly an income based estimate that I’m paying almost $700 without prior notice. Got it.

2) I was told my pet would come home in a “cute little suit” - okay but they didn’t discuss that my pet would absolutely hate life in this thing. Poor alternative to the e-collar, super tight and almost painful to look at. Also impractical since I was told AFTER surgery that he’d have to wear it and be minimally active for 10-14 days. 10-14 days. No discussion of this recovery time until after surgery. He’s a puppy. We have a second dog who is in her playful prime so-to-speak. Impossible. This is a nightmare considering that we’re also going into Thanksgiving week with our 7 year old home from school for NINE straight days.

3) When I arrived for pre-op drop off, something was wrong with a front desk admin, super upset about something personal, but still returned to the front desk while other admins were there. Everyone was trying to act like nothing was wrong and were ignoring her. Bad vibes, not happy with this experience, and it’s a shame because I thought we had found our forever vet. All had gone pretty well until this. But so many things at once plus an enormous burden both logistically and financially during the holidays. Considering the good things previous to this experience, I may recommend this vet, but -

We can’t come back after all of this. It’s too much, it’s all too much.

5 stars Customer since 2018

Staff is the best!

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