AWFUL is an understatement. I have had issues with my brakes since having this shop work on them just over a year ago - less than 5000 miles ago. I approached manager Rich Gerber at the counter with my receipt from my last service there, feeling that the work may have not been done properly causing the issue. Mr. Gerber took my receipt and then had people look at the vehicle, explaining that he would look it over, then come back to "tell you what the cost will be." I found this odd to begin with, as if this was not good work there should be no cost. When he returned to tell me what was up he began with, "Our labor is only guaranteed for 90 days," and proceeded to explain that somehow the exact same issue i had them fix less than 5000 miles ago had mysteriously occurred again. In addition there were new issues with other brakes that they either failed to notice on the first trip or were exacerbated by their failure to fix the first issue correctly the first time. $1000+, no discount on labor, not even an apology. I am beyond furious and will do everything in my power to see that your business drops exponentially. I have contacted an attorney and may soon have a forensic mechanic review the work and situation, and am contacting the Better Business Bureau as well.