First thing, the staff is friendly. I called a week earlier and set up a 10am appointment for an oil change that comes with a 22 point inspection. I had a coupon for $19.99. I dropped my vehicle off just before 10am. I happened to drive by at noon and my vehicle was still parked in the same spot that I had parked it 2 hours earlier. So I called and they told me that my vehicle was next. I said that I had a 10am appointment and that 2 hours was more than enough time to do an oil change and a 22 point inspection. They said that they just got real busy. I had an appointment! Everyone that came in after me without an appointment should have had to wait until my vehicle was done. That is what an appointment is for! My vehicle was put on hold while other vehicles without appointments were worked on first. That is just wrong. Finally at 1:30pm they called me and told me my vehicle was done. I paid the bill which turned out to be $38.50 instead of the $19.99 like the coupon said. And they never said a word about the 22 point inspection and did not provide me with the 22 point inspection check sheet.
SUMMARY: Appointments are meaningless. Coupons are misleading. Staff is friendly. I hope they did a good job