Excellent first time experience at this BRAKEmax #04. Check in was fast and painless, as the very knowledgeable Juanita patiently listened to my description of my car's problem. She took the time to explain what would happen this morning, not unlike medical staff explaining to a patient what to expect to reduce their anxiety. After a very thorough (and free!) inspection of my vehicle's undercarriage, my service advisor/mechanic Shawn came out and explained his findings and recommendations. Together we were able to decide what repairs were clearly safety concerns and should be handled immediately, versus those repairs that were needed sooner than later, but didn't have to be done today. He also explained a nicely detailed pricing of the parts and labor to be done, as well as offered to help out with any applicable discounts and/or coupons. We shook on it, and the work was professionally completed well within the time approximation that Shawn provided. Overall, I was extremely happy with this car repair experience, and would readily recommend this BRAKEmax #04 to anyone considering have some work done to their vehicle.