97.7% would refer friends and family to us

5 stars Verified customer

Brakemax always provides superb service and followup

5 stars Verified customer

Always leave my car in the trusting hands of Brake Max with complete confidence!

4 stars Verified customer

I showed up at 7:25 for a 7:30 appointment. I walked up to the counter past a lady with a clipboard. Juanita was on the phone and said we will be with you in a minute I have to help this lady first. She motioned towards the lady with the clipboard. I was fine with that, she seemed a bit frustrated though, but all was fine. When she asked me why I was there she asked if I was leaving the vehicle or waiting and I replied I was waiting because I had made an appointment. I was there about an hour and fifteen minutes. It seemed as though they didn't get to it right away, but that could just be me being anxious. My question is, if I have an appointment is there priority on my vehicle or not. The other question I have is , I had a coupon for 21.95 for an oil change, which she honored, but let me know my vehicle required 7 quarts of oil which would increase the price. My total was almost 35.00 and the posted price is 34.95. Does the posted price also require an increase in price for additional oil? Thank you for your assistance.

BRAKEmax #04 replied:

Mr. Palacios, thank you for your review. To answer your first question "if I have an appointment is there priority on my vehicle or not"... yes and appointments takes priority over non appointments. We allow an hour for our technicians to complete an oil change. Our computer time stamps vehicle repair orders when they come in and again when the vehicle repair order is paid. My time stamp shows that we processed the repair order in at 7:29 am at which point the order is given to our service counter to be dispatched. The time stamp on payment for the vehicle was 8:23 am. To answer your second question "I had a coupon for 21.95 for an oil change, which she honored, but let me know my vehicle required 7 quarts of oil which would increase the price. My total was almost 35.00 and the posted price is 34.95. Does the posted price also require an increase in price for additional oil?" on our oil change coupons it is written "includes up to 5 quarts of Formula Shell 5w20 or 5w30 oil" and also "Shop supplies, disposal fees additional. Some vehicles require special fluids or quantities which cost more". We do not charge for shop supplies on an oil change. We do charge an environmental fee of $4.00 and the "per quart" price for each quart over the 5 quarts included in our regular and coupon price. I hope I have answered your questions sufficiently.

-Shawn Lowery, Manager/Partner

5 stars Verified customer

BRAKEmax #4 took very good care of me and my car.

5 stars Verified customer

They were awesome. Honest and fair they found out what was wrong and it was not what I thought cheaper again honest. Thank so much.

5 stars Verified customer

I was scheduled for 7:30 am and was out in about 1 hour 15 minutes. This was perfect considering I had planned on leaving my car and picking it up later. I didn't have to leave it. Making my day much more productive.

5 stars Verified customer

Juanita and Steve always take care of my cars needs quickly and efficiently. I have always been satisfied with the service I receive here.

5 stars Verified customer

Good experience, friendly, very helpful & explained all the work needed. I was greeted with a friendly hello & a smile.

5 stars Verified customer

I needed a headlight replaced and Juanita was lovely and got me in right away to take care of my light.

5 stars Verified customer

Always great work.