95.4% would refer friends and family to us

2 stars Verified customer

I was there with my elderly cat who was throwing up and having diarrhea for over three hours. Several patients who came in after us were seen before us, and I kept having to ask to be seen, when the doctor see us once we were in a room, and when the cat might be brought back so we could check out after we were finished. Nothing happened without me interrupting a staff member to get help to make something happen. After 2 requests, they finally brought the cat to me-- with the wrong carrier.

While we were in the office with the doctor, almost $1,000 of tests and scans were repeatedly recommended, and this was after I had mentioned we were working with a tight budget.

This was the least concerning but still something to consider-- the examination room I sat in for a LONG time was absolutely freezing! And I am usually hot everywhere I go.

5 stars Customer since 2012

Excellent - as always.

5 stars Verified customer

Very good professional and seemingly knowledgeable. Will be back.

5 stars Customer since 2006

I've been bring my dog to your place of business for 12 years now. I've never had anything but friendly, caring interactions with the vets as well as the techs and front office. Don't change a thing!

4 stars Verified customer

Tm Katt came for yearly Wellness Exam. They worked in a scan for his heart which was unscheduled. Apparently the machine did not work and I had to wait for 2 hours. Some one should have come and TOLD me what was going on.. they did not. I was exhausted when I got home. They need more feedback for delayed situations.

5 stars Customer since 1998

Always a pleasure for both my cats and me!

3 stars Verified customer

The appointment was well-organized and the nurses/doctors at the office were friendly. However, I felt a bit duped by the unexpected costs. It seems I was encouraged to get highly discretionary tests and medications, at exorbitant prices. More transparency about the need for these treatments would be appreciated.

5 stars Customer since 2015

We love Dr. Rachel Williams. She takes care of our 4 kiddos and she is top notch. Never feel pressured for unnecessary tests and she orders what is only appropriate. Very knowledgeable and appreciate her input and expertise.

The clinic itself is great and staff is always friendly and helpful.

5 stars Verified customer

Because our dog was abused before we adopted him, fear of strangers makes him aggressive. Dr. Floyd was wonderful and patient with him, and so were all the staff. It really relieves our anxiety as owners when our when our much-loved "handful" gets such great care. We recommend Briarcliff to all our friends.

5 stars Verified customer

Everyone extremely patient & kind in dealing with Ellie Mae's vet anxiety!

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