My teenager wanted to get invisilines. He does not wear them. The orthodontist was yelling at him about wasting his time when we came in a year ago. We have a right to waste the orthodontists time because I am paying $5500 for my son's treatment and his teeth are just like they were 1.5 years ago. I stopped making appointments for my son months ago. I keep paying my payment on time for them to do nothing. The only thing we have heard from them is two nasty letters demanding payment because they credited this child's payment to his sister's account. When I call about the payment mistake the receptionist, "we'll credit the late fee back this time, but you need to be clear which child the payment is for." The practice is not good at working with teenagers and families. I find the staff rude. They just want my money for my son but they don't care if his teeth are corrected.