My appointment was originally at 4, but there was a cancellation so it changed to 3. I received a text message that there was another cancellation and that I could come at 2:30, so I did and I did have to wait for a half hour before I was called back. I realize something unexpected must have had happened. My hyientist was great!
We apologize for the unfortunate miscommunication and the unexpected wait time. We do strive to make sure all patients are seen within a timely matter; an unforeseen matter came up that held up our hygienist. We deeply apologize for any inconvenience this may have caused you. We look forward to making it up to you.