5 stars DARREN & MELANIE M Customer since 2012

Best service ever! Always.

5 stars Anonymous Customer since 2007

I was provided with information regarding our repair at every necessary step. I was contacted any time there were any small issues or changes of plan (even on a Saturday!). Our company received a very important job while our truck was at Brodie's. The staff was more than accommodating by re-assembling (even in the midst of repair) and letting us pick the vehicle up to return at a later date to finish the fix.

3 stars PAUL S Customer since 2017

My car broke down in Petaluma and was towed to Brodie's on recommendation of AAA. I live in SF, ~1 1/2 hours away. Needed work was preformed well, with excellent communication. Since I would have to pick up the car after business hours because of my work, on the day my car was ready, I called approx 15 minutes before Brodie's closing time to make absolutely sure the car would be ready for pickup with no problems, since this would be a 3 hour round trip for myself and the person giving me a ride. I was assured it was, and that the keys and receipt would be in the car.

Unfortunately this was not true. The drivers side window is faulty, and I had specifically warned them NOT to roll that window down before they started work on the car because it would not come back up, for which they thanked me. I arrived to find the window down and a note in the car telling me the window was faulty, and that my keys were locked inside the business, and to call the Mr. Brodie's cell number, which I did, assuming someone would at least come and get me my keys.

Mr. Brodie lives in Healdsberg, which is an hour north. He apologized for the window, and said if I were to leave the car, his guys would get the window up tomorrow. I explained that this was a 3 hour round trip for me for which I needed someone to give me a ride. I also explained that since I lived in SF and my car gets parked on the street, having the window left open all night was not good. Mr. Brodie laughed at this, apparently finding it funny.

I took the car, now becoming quite angry with the situation, as I could not simply drive home. I ended up having to drive an additional half hour south of SF to my ex-wife's house, leave the car there, borrow another car, etc. etc. etc. I also will now have to pay a local garage to get the window back up.

I understand things go wrong, and I even understand how even though I called to verify everything being ready right before Brodie's closed, this problem still occurred. What I am angry about is the fact that since the problem occurred close to closing time, the owner didn't want to inconvenience himself or his staff to fix it, and even though I was making a 3 hour round trip to pick it up, no one even bothered call me to tell me the car was in fact NOT ready, and then after I arrived simply suggested that I make another 3 hour trip again the next day.

I am also a business owner, and I understand problems occur. I also understand that I am not a 'regular customer', so maybe if I was I would have been treated differently. YMMV. I hope it does.

5 stars JULIA M Customer since 2017

I had to have some major work done on my car! I got 2 estimates and Brodie's was cheaper by several hundred dollars! They have excellent customer service and are very personable. I will definitely chose Brodies again in the future, I'm so glad I found them!

5 stars Anonymous Customer since 2010

Brodies always takes good care of our service needs. They are timely, trustworthy, informative on issues and fair w/ pricing. We bring all of our trucks to them for any tire, brake or service needs.

5 stars Anonymous Verified customer

This was, by far, the very best experience I have ever had dealing with auto mechanics. I am not ever comfortable getting work done to my car. I always loathe the thought of it.

No more! I had thousands of dollars of work done at Brodies ( in one visit) and I couldn't be happier. David was my contact person, and he was amazing. He kept me informed at all times. He was honest, and very sympathetic about the high cost of my parts, but researched and found the best deal, with a warranty. He was very personable, yet professional. And very knowledgeable.

My fear of mechanics is gone. I feel like I can call David in the future and he will take care of my vehicle, with great care. I had very little to do with all the logistics. I didn't even have to follow the tow truck. THANK YOU DAVID! And to David's boss - DAVID DESERVES A BIG RAISE!

I have to add that every person I spoke with at Brodies was kind and knowledgeable. Everyone there smiles, and seems happy, and that says a lot to me. To the owner/supervisor - You are doing something right. Thank you for the amazing customer service. YOU ALL SHOULD GET SALARY INCREASES!

The work was done quickly, and the job they did was stellar. They did a few extra things for me as well. The cost was less than I expected, and was quoted elsewhere. (They also give an AAA discount, by the way.)

I will refer people to Brodies with confidence. I can't imagine anyone unhappy with their service, but feel confident that if an issue DID arise, they would be professional and fair about resolving it. That's all you can ask for in such a situation.

I highly recommend Brodies for your auto servicing.

5 stars KELLY M Customer since 2013

Brodie's is the only place we trust to take care of our vehicles!

1 stars CAROLYN S Customer since 2012

I have always been satisfied and pleased with work performed by Brodie's! I feel secure driving away that I have not been taken advantage of and that the work done ....was done correctly!

5 stars ELLEN M Customer since 2016

I called Brodie's as soon as they opened on a Friday,with a somewhat urgent need to have my rear brakes replaced that same day. I knew it was a long shot to get an appointment. They checked their schedule, said they could absolutely get me in that day as long as I could leave the car for the day. David and his co-worker were so friendly and helpful!! I was called back by mid-morning with an estimate of the cost and then again by 1:00 p.m., when the job was done. Absolutely thrilled!!! Thank-you, thank-you, thank-you so very much!!!! The price of the job was also much, much less than it would have cost me elsewhere.

1 stars Anonymous Verified customer

I was very happy with my work that was done on my 2001 Camry. Not only was the work done quickly but it was right on the estimate. I needed brakes and I had a serious oil leak. I feel completely safe now and appreciated the great customer service! I brought in a dangerous vehicle and I love the feeling of complete satisfaction now. Don't wait to use this business. You will be happy you did!