2371 Route 22
Patterson, NY 12563

Mon - Tue: 8:00AM - 6:00PM

Wed: 8:00AM - 7:00PM

Thu: 8:00AM - 10:00PM

Fri - Sat: 8:00AM - 11:00PM

Sun: 9:00AM - 12:00PM

97.3% would refer friends and family to us

1 stars Customer since 2001

Very disappointing. I was told the exam would be FREE, and was then charged $70 for a 5 min visit concerning why my cat looked like she had huge balls after her spaying. When I complained about the charge after being told the exam would be at no charge.... the office said they would look into refunding the $....NOTHING! Received a call after giving feedback that the staff would look into a refund after calling the owner. NOTHING! Received an email from the owner's son about settling the complaint....NOTHING! Emailed back....NOTHING!

I have been an extremely satisfied customer for over 20 years, 3 pets, and have sent many friends and their pets to Brook Farm. I am so angry now, that I am considering bringing my dog to a vet I used in NH for his dental surgery, even if it costs me vacation time.

Brook Farm Veterinary Center replied:

Thank you for sharing your feedback. As we have discussed privately, your concerns have been addressed and handled with the utmost attention and consideration. We have been in touch regularly over the past week in order to reach a satisfactory resolution. Please reach out to our Hospital Director to discuss this further: 845-495-3048, evan@brookfarmemail.com.

5 stars Customer since 2016

Friendly staff very pleasant and helpful. You always follow up on testing with results and support along with any suggestions and any further questions.

5 stars Customer since 2015

Clean, friendly staff, wonderful Doctors.

5 stars Customer since 2018

Excellent vet and assistants, calm in a crisis, empathetic and kind, great follow-up.

3 stars Customer since 2001

Both dogs after they were boarded have the runs

5 stars Customer since 2016

Always fantastic. The receptionists are professional, friendly, and very helpful and the doctors pre professional and very thorough with our pet.

5 stars Verified customer

Always pleasant and they always listen.

5 stars Customer since 2016

Staff is always friendly and welcoming.

5 stars Customer since 2005

Always so happy w our visit

Everyone so friendly and caring

5 stars Customer since 2016

Everyone at brook farm is so welcoming whenever we come in with one of our dogs. They are loving and gentle when handling them as well! I would recommend them to all my friends.

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