Very disappointing. I was told the exam would be FREE, and was then charged $70 for a 5 min visit concerning why my cat looked like she had huge balls after her spaying. When I complained about the charge after being told the exam would be at no charge.... the office said they would look into refunding the $....NOTHING! Received a call after giving feedback that the staff would look into a refund after calling the owner. NOTHING! Received an email from the owner's son about settling the complaint....NOTHING! Emailed back....NOTHING!
I have been an extremely satisfied customer for over 20 years, 3 pets, and have sent many friends and their pets to Brook Farm. I am so angry now, that I am considering bringing my dog to a vet I used in NH for his dental surgery, even if it costs me vacation time.
Thank you for sharing your feedback. As we have discussed privately, your concerns have been addressed and handled with the utmost attention and consideration. We have been in touch regularly over the past week in order to reach a satisfactory resolution. Please reach out to our Hospital Director to discuss this further: 845-495-3048, email@example.com.