I went in to get an infected tooth pulled by Dr. Franklin. I was greeted by Abby, who was professional yet friendly and helped me relax. We chatted and laughed for a few minutes while getting ready for Dr. Franklin. It was chilly in the room and Abbey wanted to get me a blanket, but I was good. I was in and out in a short time, I had no pain during the procedure, and didn't even have a need for the pain pills after the procedure. Dr. Franklin walked me through the procedure, numbed me, and was patient and thorough extracting the tooth (which had some strange roots) and cleaning up the infection. I was given after-care instructions, and told to call if I had any problems at all. For an extraction (which is never a pleasant experience), this was the best experience I have ever had! Thank you Abby and Dr. Franklin!