96.9% would refer friends and family to us

5 stars Verified customer

Excellent staff!!

4 stars Customer since 2018

Everyone was lovely to work with

1 stars Customer since 2016

Erin MacDonald and the staff are great at what they do.

5 stars Customer since 2018

The staff was very understanding and helpful. They were very quick to understand my problem and start a plan to repair the damage I did.

5 stars Customer since 2018

I can not express how grateful I am for the care and encouragement I received at BSPT. With the help of The therapists here I am finally back on my feet and feeling better

5 stars Customer since 2018

Excellent care! Thanks Jennifer Connell for all your professional guidance and gentle caring treatment. My arthritic knee will need replacement however with therapy and applying the strengthening exercises I have better range of motion, improved balance and less discomfort during my daily activities.. Thanks again, and I will see you again after I have my knee replacement.

5 stars Verified customer

Great care, Jen isnfbulous!

5 stars Verified customer

Pleasant patient and kind with patients. Gave suggestions w difficult exercises

5 stars Customer since 2018

I just completed 12 weeks of physical therapy at Baystate, Kingston, Ma. My experience was extremely positive and successful!

I have had physical therapy at several other practices and found this experience to be the best.

Due to the injury and my physical condition, my Doctor had recommended aqua therapy to start off. Baystate has a great pool and the aqua therapy and swimming provided a great start to the restorative, healing and strengthening processes. I then progressed to regular physical therapy and deep massage therapy.

The staff was the key component in making this such a positive and successful endeavor. They include the patient in the strategic planning of their therapeutic program. They are with the patient throughout the sessions keeping your physical exercise at optimal level and appropriate to the patient conditions and limitations.

Rene was my therapist and I cannot say enough good things about her. Her kindness and caring for her patients was only surpassed by her therapeutic ability and professionalism! The other therapists also demonstrated many of these same attributes!

I would highly recommend Baystate to any friends or family (and try to get Rene assigned to them)!

5 stars Customer since 2018

Love the place! They are true miracle workers!

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