I recently had a trying situation with my budget brakes experience. On Saturday, July 29th I had rotors and brake pads installed on my 2009 Mazda 6. Fast forward to the following Saturday, August 5th, while driving down I40, my car suddenly gave out on the front driver side. Turns out the lug nuts had not been tightened from the brake/rotor install from the previous week. Terrified from what could have happened is an understatement. Garth is who i spoke with upon arriving with the toe truck. He understood and kept me calm considering the situation. Which I do appreciate. I do feel that they went above and beyond to fix the situation, however, I do feel like i should have been compensated with a refund for my time and hassle.