They were competent and informative. They interacted wonderfully with our dog and kept him comfortable during his visit. However, they didn’t ask about his documented vaccinations, or our permission, before giving half of the shots they gave. We came in for rabies and got 2 or 3 additional ones, which hiked up our bill more than anticipated, but it wasnt a big deal. I would have liked to be asked is all. Other than that, it was a good experience.