you were recommended to me by a former employee and friend of owners: Marty Klinesmith.
I called on a Monday to make an appointment on that Friday. called a second time regarding after hour drop offs. was given a quote for your bumper to bumper check & oil change, was asked about shuttle service (I lived too far away) even told due to the oil requirements it would cost apx 100.00. I called on my way to drop off the car Thursday evening, wanting let you know a couple of concerns I had on my car. I was told I didnot have an appt but you could work me in.. I then had to call on Friday to see how it was going. He was just getting around to calling me, was told it would be apx 1600 for repairs etc and would need to order parts and since it was a "work in" would not be done that day,we decided to just leave the car there over the weekend. I again had to call to find out the status of my car on Monday. Was told still it was still on schedule for EOB. I received a call at 5 to 5 that it was ready.. luckily I was on my way as would not have made it from Camano Island by 5:15. Invoice stated I was quoted $1781.87 (not apx 1600) my finally charges with tax came to 1588.20, not sure what made the difference.
I am sad to say if you are trying to acheive a warm feeling with a new customer you feel short. Each time I talked to someone different. I would suggest repeating your name at the end of a call. When a Toyota service department makes you feel important as a customer you have missed the marked.
on a positive note there was alot done to the car. if not for the company's connection with my nephew I don't know if I would return. there is still several things to be done to my car, I will have to think long and hard about bringing it back to you
Mary, we are so sorry that your experience at our shop did not go as expected. We do our best to provide exceptional customer service and from your review, we see that we did not achieve that standard. Our service manager will be following up with you in the next day or two. Thank you for the feedback.