Staff was helpful and courteous. Dr. Miller, who retired, treated Toby for 12 years, so I was apprehensive about changing doctors; however, I really liked Dr. Wright. He was caring, knowlegable and didn't suggest unnecessary tests or charges. Plus, he was good with Toby. The only negative was that we waited in a room for 50 minutes before anyone came in, which I thought was excessive. This is the reason for 4 stars, rather than 5. Otherwise, exceptional!