Everyone in the office is so friendly, helpful, and efficient! The veterinary technician, whose name I forgot, was absolutely wonderful. She was so sweet to both my kitties, even though one of them was being an aggressive pain in the butt. I also really, really love Dr. Reid as my veterinarian - she takes her time with each pet, evaluating their personalities and being gentle with each of them. She then provides you with her straightforward recommendations for their care. I just appreciate her style - she clearly cares deeply for animals and provides me with simple recommendations for my pets' care. I never feel like to she's trying to sell me additional services or products that are unnecessary. Overall, I had a really positive experience and would recommend to all my friends who want top notch care for their animals. Thank you so much!