C & D Potter Plumbing, Inc.
Plumbing
10990 New Halls Ferry Rd, Ste. J297
St. Louis,
MO
63136
(314) 656-9913
Mon - Fri: 7:00AM - 4:00PM
Sat - Sun: By appointment only
About
C&D Potter Plumbing is a family owned, & operated.
Insured, Bonded, and Licensed in the following:
Licensed Master Plumber in: St. Louis City, St. Louis County, St. Charles County, Jefferson County & State of Illinois
Licensed Master Drain layer in: St. Louis City, St. Louis County, (St. Charles County does not require separate licensing)
We believe in doing it right the first time.
We are insured for your protection.
We are appropriately licensed in all of the communities we serve.
Services
- Bathtubs
- Commercial/Industrial Plumbing
- Copper Pipes
- Emergency Plumbing Services
- Faucets
- Galvanized Pipes
- Garbage Disposals
- Plumbing Installation
- Plumbing Repair
- Plumbing Replacement
- Sewer Lines
- Sewers
- Showers
- Sinks
- Standard Water Heaters
- Tankless Water Heaters
- Toilets
Languages
- English
Payments
- American Express
- Cash
- Check
- Debit
- Discover
- Mastercard
- Visa
Staff
Desiree Potter
1 stars Anonymous Featured review
I absolutely would NOT refer C & D Potter Plumbing to anyone. The Owner, Chris Potter is very unprofessional and has a horrible attitude. The St Louis County Inspectors despise dealing with him because he is a "Mr Know It All". Our home inspection nearly failed because he was using the wrong gauge to test the water presssure and when the Inspector tried to correct him he came belligerent and obnoxious and the Inspector threaten to leave until I pleaded with him. BEWARE.... YOU'VE BEEN WARNED.....
C & D Potter Plumbing, Inc. replied:
Good morning, Anonymous: I find it ironic that you are posting on a job that we did over a year ago, ONLY AFTER a recent job in which you refuse to pay. This 1st job was completed and paid. So how unsatisfied could you be with our services, that you called us out to a different property? We did not test with an "incorrect" gauge. The local inspectors had changed their inspection process and failed a couple of water heater installations because they are checking pressures on the expansion tanks. Since your home was a vacant rental property, we asked the inspector to meet our Master Plumber, Chris, who did not personally do the installation, there. Our master plumber asked the inspector "to perform the test so we can inform our employees of the proper procedures for testing a new installation". The inspector became belligerent and refused to do the test in front of our plumber. He only tested the water heater after our plumber contact the Chief Plumbing Inspector of St. Louis County, who instructed the inspector to do the test. At that time the inspector performed the test, allowed us to make adjustments to satisfy his requirements and passed the installation without any further incident. And to date, we have not failed another water heater installation. Our plumber was not belligerent back to the inspector. We have to work with these inspectors on a daily basis. We cannot afford to upset the inspectors by being "Know it alls". It is our job to know the local plumbing code which changes yearly and we have a right to question the changes. We cannot control, their responses to our request for clarification. Unfortunately your husband had to witness this incident. Which we are truly sorry for! If we had that persona, we wouldn't be in business this long, with so many glowing reviews. This recent accusation actually hurt. We bent over backwards for you on a recent job. We squeezed you into our schedule, we were misinformed by you on what the job was (you told us you had no hot water and it was a direct water heater replacement like last time), "no hot water" is an emergency type call for us. We tried to keep you abreast of the situation. We pulled guys off other jobs. We extended to you the pricing from last year, even though there was a recent increase of over $100 in our material cost. When our first plumber arrived, we realized this was not a straight forward installation as we believed. Unfortunately due to the nature of this repair, where someone had stolen your previous water heater, your gas lines, damaged your flue pipe, etc., we couldn't do the entire repair for the original quoted price. We immediately adjusted our price for these repairs, prior to starting any work and notified both you and your husband who was on the job. After we replaced all of the missing and damaged items, were we finally able to test the water pressure coming into the home. Our plumber informed you that a pressure reducing valve would be required. Unfortunately it was after hours and we were unable to acquire one at that time. We completed the "second" scope of work, installing a water heater and replacing the gas line and other damaged and missing items, which we heavily discounted and didn't charge for the second plumber on the job. And after we informed you of the additional cost of the Pressure Reducing Valve, which is required by St. Louis County, not us, did you refuse to pay and demanded we come remove our materials.
5 stars Jerry B Customer since 2016
The office gave me a 15 minute notice that the plumber was in route. The plumber was very professional and friendly. H ... Read More
C & D Potter Plumbing, Inc. replied:
Hello Sir:
Thank you so much for the positive feedback. It was our pleasure to assist you with your plumbing needs. We strive to exceed our customer exceptions and provide an honest and affordable service to our customers. We look forward to working with you again in the future.
5 stars Dan H Customer since 2016
I requested a bid for some sewer work required for a deal I am working on and Kim Miller arranged for the estimator to p ... Read More
C & D Potter Plumbing, Inc. replied:
Hello Sir: Thank you for taking the time to give us such a great rating. We know how busy you are in the real estate field and appreciate you taking the time to give us such great feedback. We look forward to working with you in the future!
5 stars Keith J Customer since 2014
Great people excellent service
5 stars Howard J Customer since 2016
Great Customer service, I called the owner Chris. Explained my issue. He told what I needed, simple project. He didn't ... Read More
C & D Potter Plumbing, Inc. replied:
Hello Mr. Johnson: Thank you for the wonderful feedback and great review. We are so happy you are pleased with our service and we look forward to working with you again.
5 stars Pam H Customer since 2016
I was very pleased with C&D Potter Plumbing, Inc. Desiree was very polite over the phone and actually took the time to ... Read More
C & D Potter Plumbing, Inc. replied:
Thank you for taking the time to give us such wonderful feedback! We never like to hear someone is without water. We are so happy that we were able to remedy your issue in a timely manner. We will make sure to let Robert know how pleased you were with his work. We are happy to have him and Desiree in our plumbing family!
5 stars Larry S Customer since 2016
We where a bit apprehensive about choosing a plumbing company, but chose C & D Potter because of its location. We were ... Read More
C & D Potter Plumbing, Inc. replied:
Hello Sir, Thank you for taking the time to provide such wonderful feedback. It was our pleasure to be of service to you. We strive to treat customer's homes as ours and to be honest and fair. We are happy you chose us and hopefully you won't need plumbing services again but if you do, we are here to help.
5 stars Howard J Customer since 2016
First rate. I called them and the owner knew exactly what I needed, and made a appointment. Pulled permit and finished ... Read More
C & D Potter Plumbing, Inc. replied:
Hello Sir, Thank you for the wonderful feedback. We appreciate you taking the time to let us know that you are happy with our response times and work. We look forward to working with you again in the future!
5 stars Rob G Customer since 2016
Professional.
Friendly.
Fair.
C & D Potter Plumbing, Inc. replied:
Hello Sir, Thank you for taking your time to give us a great review. We strive to be all of the things that you mentioned and we are very happy we are meeting your expectations!
5 stars Will F Customer since 2015
C & D Potter Plumbing are fantastic. Very customer service orientated and detailed.
They will be the first call we make ... Read More
C & D Potter Plumbing, Inc. replied:
Hello Sir, Thank you for taking the time to leave such wonderful feedback.
It is always our pleasure to work with you on the many projects.
5 stars Elaine K Customer since 2014
Kenny was on time as usual and then did a very professional job in a timely manner. He was very neat and respectful of ... Read More
C & D Potter Plumbing, Inc. replied:
Hello Madame, We are so happy you are pleased with our services. Kenny is definitely a great addition to our team.
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