I have always liked the service previously. Dr. Campbell did an extraction of my dog’s tooth without letting me know first. Last time she needed extractions the vet called me to discuss with me the reasoning behind the extractions, etc. No explanation, just a $2700+ bill. She was discharged so late that he had left already. A phone call the next day from his assistant! I asked to speak with him! He called to finally explain the extractions, check on her health, etc. I called today to ask questions about the 4 medications she was supposed to be taking and explain that she was not doing well, diarrhea, shaking, etc. NO ONE phone me back. I sent an email and got a response from a remote worker saying he does not work on Fridays. Does any doctor answer calls in his place on Fridays?! What a joke. No one has called me back still. 100% disappointed with Dr Campbell and VCA this time. Will probably seek out a new clinic.