96.1% would refer friends and family to us

5 stars Verified customer

Really feel good about my dog’s care with Dr Brian. Thank you.

5 stars Customer since 2016

friendly and excellent people, full of kindness and empathy, very professional. The best!

1 stars Customer since 2022

Consultation is way too high most places charge $90 at an animal hospital for a consultation plus x-rays I understand the x-rays but the consultation fee is out of this world I tried to phone and ask them to explain it but nobody wants to talk

VCA Canada C.A.R.E. Centre replied:

Thank you for the response, Mr. Cantley.

We understand the impact that veterinary costs can have when choosing where to take your pet. We make every effort to ensure that prices are comparable and justified. The main difference in the cost you experienced is due to being referred to a specialist. Currently, the $90 fee is the comparable cost from one primary practice veterinarian to another, but when it comes to seeing an emergency veterinarian, or in this case, a surgical specialist, the cost is different. Our specialist are board certified to take on cases that are not always addressable in a general practice setting. This entails significant additional training and education, state of the art equipment and technology as well as access to other specialized teams.

We also noticed that a member of our leadership team was not available at the time you called, but if you do wish to discuss this further, please let us know by emailing us at [email protected] attention: Oscar, and we will be happy to contact you at a convenient time.

We appreciate the time taken to express your concerns.

4 stars Customer since 2022

Thanks for your help - would have really appreciated if my dog was brought back to me after his x-ray instead of having him put in a kennel and listen to him howling for an hour.

Discharge also took a really long time after we decided to go home and monitor.

5 stars Customer since 2022

From the first day we were directed to the team at the Care Centre up to discharge of our fur baby, we were all taken well care of. The genuine, knowledgeable, honest and friendly medical staff members and administrators is what make this centre an approachable site. Not that we want to come back again! But if we are to return - we will return with thankfulness of your care. Thank you everyone!

5 stars Customer since 2022

First time coming and a great experience. Our doctor was very patient and good at communicating what the issue was. The front end staff were all very pleasant and efficient.

5 stars Verified customer

Calm and caring attention given to my dog and me; clear explanation about what the issue was, and lots of opportunity to ask questions/address concerns.

My wait time ending up being significantly longer than estimated, but this was a minor issue given the care my dog received.

5 stars Customer since 2019

The CARE centre always takes the best care of my dog when he comes in, and provides me with all the necessary information to make informed decisions that lead to the best outcome! We are always grateful to everyone at the CARE centre.

5 stars Verified customer

The staff and Dr. Brian were friendly and helpful. Our questions were clearly answered, and we felt that the people at VCA truly cared about our dog.

5 stars Verified customer

From the moment I walked into the hospital to the day I picked up my dog, I felt a huge sense that my dog was in the best care. Everyone I spoke to gave me their full attention and support. Dr Brian and his ophthalmologist team are an amazing tram. They saved my dogs life, which in turn has impacted my life immensely. They are amazing human beings making huge differences in peoples lives.