Dr. Cook is the finest optometrist I have ever been to--very thorough and knowledgeable.
The rest of my experience was so-so. No one was particularly friendly and I felt like I was just being shuffled through an industrial system. The two ladies that performed my preliminary optical testing were preoccupied with training procedures and never showed one smile on their faces. The woman assisting me purchasing my glasses gave me wrong information about my insurance benefits, so I was glad I brought my summary of benefits with me.
On a positive note, the facility is attractive and very hygienic. The optical equipment is state of the art.
After all the years of great service provided to you by Lisa and the rest of our team, I am sorry your last experience was so-so. Thank you for the feedback we are always looking to improve and training is on going...sometimes our patients are part of that process.