One week after Sage was there for a checkup, on a Friday night he started throwing up. the next morning he was listless and wouldn't eat. I called to make an appointment to bring him in that morning (Saturday). I was told that you were totally booked up and I should try the emergency vet in Durham! After bringing 3 cats there for 3 years, I was turned away. By the time someone called me back an hour later, I had already made an appointment to take him elsewhere. It turns out he was extremely sick with diabetes, which if you had done a blood test the week before, you would have found. He spent over a week (and thousands of dollars) in the 24 hour clinic in Durham with a feeding tube and insulin before I could bring him home. I have found another vet who knows me by name and who would turn away any of my cats. That is why I will never return there.