90.3% would refer friends and family to us

1 stars

It's been a couple of years for me that I went to this business to have my car AC repaired, and boy, did I get the business! My AC was repaired but they scratched and ruined areas of my dash when they removed it to get to the AC. And my radio button was knocked off and ruined plus my passenger window suddenly quit working in the repair process. I asked these fella's to please re-bolt my seat and to also repair a broken part that had fallen down into the side wall of the van and they failed to do this and had the audacity to tell my I was a liar, that I never requested those repairs and I had a grown son with me who not only witnessed their rude behavior, but who also heard me tell them all of repairs I needed done. I never expected this sort of behavior and was met with such rudeness I cannot ever return to this business because, when I attempted to explain and make my point, they got all in my face close and screamed at me and even called me a liar and a crazy person, saying that I had never requested these repairs. I really felt the man was on some kind of drugs because in all my life I've never encountered this type of rudeness. It was awful and terribly poor relations. Also, one year after this incident they suddenly begin emailing me, wow!

1 stars Verified customer

It's been a couple of years for me that I went to this business to have my car AC repaired, and boy, did I get the business! My AC was repaired but they scratched and ruined areas of my dash when they removed it to get to the AC. And my radio button was knocked off and ruined plus my passenger window suddenly quit working in the repair process. I asked these fella's to please re-bolt my seat and to also repair a broken part that had fallen down into the side wall of the van and they failed to do this and had the audacity to tell my I was a liar, that I never requested those repairs and I had a grown son with me who not only witnessed their rude behavior, but who also heard me tell them all of repairs I needed done. I never expected this sort of behavior and was met with such rudeness I cannot ever return to this business because, when I attempted to explain and make my point, they got all in my face close and screamed at me and even called me a liar and a crazy person, saying that I had never requested these repairs. I really felt the man was on some kind of drugs because in all my life I've never encountered this type of rudeness. It was awful and terribly poor relations. Also, one year after this incident they sudden;y begin emailing me, wow!

2 stars Verified customer

Unfortunately, at this point, I would not like to return to Cartec due to my last encounter. They completed a task on my car that did not need to be done because there was a bigger problem that needed to be fixed in order for the task to work. When I asked for clarification, I was told that is what happens to an older car. I don't believe a leak just appeared in less than a month. I wanted a full refund but would have settled for splitting the cost but no such offer was extended and communication ceased. At this point, I do not trust them and will not return.

4 stars Verified customer

In my 4-5 experiences with CarTec, they are a very fair repair shop that treats customers as a person, not a number. Good job, I will be back and recommend in the future.

2 stars

They talked me into running steam through the engine/fuel system on an older car I had just bought - $600! Then later, when I was inquiring (Cartec) about replacement of window motor, power steering hose, and some other repair, I did a price comparison and it showed me that they are WAY high on their prices. For example on the window motor: Autozone part: $120 Install fee at car window place: $60-80. Cartec's quote? $400!

2 stars

We took our car in to have several maintenance jobs done - fluids, etc. We had previously received an estimate from a dealer for $600 for the same work. Unfortunately we did not request an estimate. And Cartec did not offer one. The total was $900. We were shocked. In my opinion, a reputable company will give you an estimate if the work is going to be expensive, whether you ask for one or not. Is $900 not expensive anymore?!?

5 stars Verified customer

Great service, friendly people, I like that a person was there early when I dropped off my car. I highly recommend these people to take care of your automotive needs.

2 stars

We took my sister's car in for an oil leak. She was charged a little over $300 for repairs. Shortly after, I noticed oil under the car. She took it back and they said it was a new problem, a bad head gasket, and it would cost a little over $2,000. We took it to the dealership for a second opinion and it was the oil sending unit that was repaired for $217.

5 stars Verified customer

Quality service at a good price.

5 stars Verified customer

My brakes were fixed the same day that I brought my car in which was a huge relief. Quick and friendly service that I can count on.