Always excellent...and always appreciate your innovative ideas that make the experience that much better. I was quite impressed while sitting in the dental chair getting my teeth cleaned...I heard a lovely singer break out into the Christmas classic "Silver Bells". I thought what a nice touch and great pilot initiative. This should be standard practice and all the staff could sing songs..perhaps even take requests or do some laid back jazz to create a nice mellow mood in the office for the patients. Choral arrangements could also be interesting.
Looking forward to how this idea evolves over the coming months. Great idea!