90.2% would refer friends and family to us

5 stars

They were very gracious for the business they were getting, and very accommodating and thourough with the inspections. Very nice lounge area with coffee and water and also TV to watch. Very nice people that take pride in their establishment!

2 stars

A month ago, our family vehicle was serviced and "completely fixed" to restore to excellent working condition. However, an unrelated problem developed and took it back to have it looked at. During this service, quite a few recommendations were made (totaling $1500), which was interesting since the entire engine was supposed to have been serviced a month ago (around $4000). When brought to their attention, the servicer seemed surprised and looked back at the invoice for the previous service. The servicer then stated that these were recommendations made last time, however, when looking at our copy of the invoice, it does not state that anywhere. For example, a lot of brake work was recommended this time, yet the brakes were replaced at the service a month ago. Overall, will not be using them again, they seemed to have taken advantage.

5 stars

I popped in this morning to have them pull a nail out of my tread on my tire. They fixed the problem in 10 minutes and didn't charge me. They just asked that I consider them for future work. Excellent service, professional and they will definitely have my future business.

5 stars Verified customer

Fast reliable service. This is the second vehicle I have brought here and I really appreciated the professionalism.

5 stars Verified customer

Excellent, prompt and friendly service!

5 stars Verified customer

These guys are still the best. I had purchased a new car from the dealer and had been going to that same dealer for the oil changes. What a pain and inconvenience. I forgot how nice and convenient it was to go see Dave

and Rory. they found items under warranty that the dealer neglected to mention good thing it was still under warranty. They even set up the warranty repair for me.

4 stars Verified customer

Just one thing, My name is spelled Kathleen.

2 stars

Seem like good guys, diagnosed my car fine but their pricing is higher than a dealer who uses OEM parts and has much higher overhead. No excuse for an independent using NAPA parts to charge more than a dealer. I have 3 cars and had they treated me fairly they would have captured all of my business. My suggestion is price check any quote they give you. Also they would not match dealer pricing so I took my car to Village Chev and saved some money. Their rationale behind the high price is a 2 year warranty on parts and labor. Boy I hope people aren't that niave.

1 stars Verified customer

I've been satisfied with certified auto in the past, so when I needed exhaust work done I figured this is the place...WRONG!! Instead of fixing what I asked for they wrote me up an estimate for things that didn't need fixing and the estimate its self was waaaay off. I was then charged $50 for just the estimate. Since then I've talked with others in the community who have had the same experience. I'm happy to say that just down the street I got my car fixed for$400 cheaper and it runs great! I will not be recommending certified auto to anybody!

Certified Auto Repair replied:

As you know, when it comes to repairing older vehicles, there are many choices out there. The old saying "you get what you pay for always holds true. There are $20.00 universal exhaust parts available, but that doesn't mean you would want one installed on your car. We offer the best warranty in the industry and use only the best parts available.

5 stars Verified customer

Service still great at Certified Auto. Came in for a Rain-X application and staff decided to expedite the job because of its simplicity. Got a better price than what I was originally estimated at, and couldn't even finish reading the paper before they were done.