All of The staff at Chadwell went above and beyond for my ferret Lily and our family. we were experiencing a life threatening emergency with her, and when I called in a panic, and they allowed me to bring her right in (she's a new patient). Dr Gold diagnosed her quickly and the staff acted immediately, saving her life. I could see the office was busy but Dr Gold and all staff kept us informed. Claudia "the ferret guru" was also absolutely amazing. After caring for our baby, She took the time to sit down with us and educate us about Lily's new lifelong diagnosis, how to care for her, and signs and symptoms to watch out for. She showed us how to syringe feed and administer meds, and also made sure we had printed materials to read when we got home, and gave us supplies for Lily. She also gave us her rescue's phone number to call if we had questions. What an amazing act of compassion and kindness that was. Truly above and beyond out of the goodness of her heart, and for her love of ferrets. My husband and I discussed how lucky we were that Dr Gold, Claudia, and other staff were working that night. I wish I had written down all of your names to mention you personally, but all staff, from reception, to techs, to the Doctor were incredible. Thank you so much for saving our precious Lily!!