Have been going to this practice for many years. I have never had a problem with the staff. My main interaction with the office is for a twice annual cleaning with Lisa; the best! Also Traci at the front desk is awesome, she remembers everyone's name and makes you feel welcome.
My advice to patients, is find a hygienist you feel comfortable with and ask for them at each cleaning. Also the same for your dentist as this being a large practice, you may not see the same dentist each time if just coming in for a cleaning.