As ALWAYS, we were treated with the utmost compassion and care. We received bad news about our kitty from Dr. Jody, but she was very gentle in the telling. Gave us plenty of information and choices, but didn't try to "sell" us on anything. I've been to veterinary clinics that seem more intent on selling services than they are about caring for my animals. I never get that treatment from Dr. Jody or Dr. Gail at this clinic. Hopefully its the same with the other doctors. For that reason, plus the care and compassion with which my animals are treated, I NEVER go anywhere else. Also, the receptionist that answered my calls has excellent phone etiquette and is very sweet and caring. She honestly showed compassion over the phone just making my appointments! Love this place!