My cat Cowboy II was admitted for dental cleaning. I accidently wrote the wrong date on my calendar, but the staff simply rescheduled for the next day.
The staff and doctors were pleasant, as always. Cowboy stayed overnight before the surgery (dental cleaning) - there was no charge for this.
Before administering anesthesia the stall checked the cat's blood pressure - it had been elevated a couple weeks earlier. This is the kind of care that is typical at the Cherokee Cat Clinic.
Oh yes, and they also reminded me to print the coupon for a discount on the dental cleaning.