My family and I will not return, I cannot recommend this office or their doctors. The customer service is horrible. Most of the team, except the front office greeter, seemed apathetic. I had experienced less than great service 6 months ago, so this time I asked to speak specifically to the dentist who saw my children so I could get an update on Ortho. She wasn't any better, she didn't address me by name and probably knew nothing about my kids. My son complained that the hygienist was rough. The icing on the cake was checkout. I had made them aware at check in that I no longer had dental insurance. During my 20 min check out they couldn't seem to get it right. They presented treatment for my kids with insurance fees and couldn't even tell me how much Sealants were without insurance, they were baffled at what I would need to pay. I don't know how much Friday end-of-day had to do with this disaster, but if your employees are that unhappy and transferring this to your patients then something is really wrong. If you want your children to be cared for and you to be informed, this is not the practice for you.