97.5% would refer friends and family to us

5 stars Verified customer

As a single woman (and a senior), I have experienced mechanics who try to overcharge for their services. I have used Christian Brothers for several different repairs to my Jeep. Never have I felt like I was being scammed. The employess who I have dealt with have all been kind, honest, patient and understanding. The customer service is second to none and the service is quick and reasonably priced. I highly recommend CB!

5 stars Verified customer

Second set of knock sensors were installed and car seems to be doing fine

5 stars Verified customer

Walter & Donnie have been my SUPERMEN!! Monday 18th my care overheated, got it parked, called them, Walter immediately took charge, called their towing service & then came, got me took me home! My car was fixed the next day Phillip came & got me, took me to their location, had to talk to Donnie for a minute, Walter checked me out & off I went!! My opinion is "SIMPLY LOVE DOING BUSINESS W/ALL OF THEM!!!

3 stars Verified customer

2 of my last six oil changes were inefficient. The first incident occurred within 2 weeks after an oil change and upon checking, there was no oil and the second incident was in less than a month after the oil was changed, and the light came on again. Upon checking, the oil was not even registering, on the dip stick. My vehicle doesn't have an oil leak and there is no oil leakage on my driveway, at home. Upon reporting the incident and taking my vehicle back for proper servicing, the technician changed the oil and billed me for a new oil change,instead of reviewing the history, on his computer and finding the problem. I've discussed the possibilities of training a new employee or a malfunction in the oil reservoir, that pumps the new oil into the engine, but I believe that perhaps, I have a disgruntled mechanic, which I cannot afford. The final act was upon getting my wife's car back from servicing, the hood was open and if it wasn't for the safety hook, under the hood, the entire hood would have sprung back into the windshield. There have been incidents since then where work was actually refused, by the mechanic, that was to be performed .and somebody told me that my steering wheel, was crooked..

Christian Brothers Automotive - Plano replied:

Christian Brothers Automotive Plano would like the opportunity to resolve this situation, unfortunately the events described are not familiar and the reviewer chooses to remain anonymous.

5 stars Verified customer

Just a wonderful place, I always enjoy Donnie & the rest of the guys. I feel they are all very HONEST & always fix whatever is wrong!!

5 stars Verified customer

WHAT AN ENCOURAGEMENT CHRISTIAN BROTHERS AUTOMOTIVE IS TO BOTH ME AND MY NISSAN MAXIMA. YOU GUYS DO GREAT WORK AT A GREAT PRICE.

I HAVE FOUND AT LONG LAST A ORGANIZATION THAT NOT ONLY PROVIDES GREAT SERVICE FOR OUR CARS BUT EMPLOYEES THAT ARE PLEASANT AND FRIENDLY. THANKS FOR BEING THERE FOR ME.

5 stars Verified customer

Christian Brother's have always operated with the highest level of integrity. A lot of auto repair places seem predatory, but not Christian brothers. Donnie, I think he's the service manager, is one of the most genuine and sincere people I've ever met. He always tries to set clear expectations when the work will be done and is very communicative and friendly. He's always a pleasure to deal with, no matter how busy they are. Honestly, while I like Christian Brothers - Donnie is the reason I keep coming back. Where ever he goes, I'll be sure to follow. I've been going there for probably 13 years. Back when I had an unreliable car, he helped me get it up to snuff and do a cost benefit to find out the repairs I could afford. He worked with me on payment and gave me discounts. Compassion is a rare thing in business and it deserves to be rewarded.

There are so many positive things I can say - so I'll just let you assume that everything is exemplary but one thing - because the quality of work is always good and their prices are competitive, sometimes there's a long wait. It's expected with any successful business, but I think they're worth it.

Finally, if you're not a Christian - don't let the name scare you off. As a non-theist myself - I've never gotten any churchy vibe or anything like that at all. They're just nice inclusive people that do good work. I recommend every I know to them, especially to Donnie. Most people have their own mechanic they trust, and that's cool - but if you're a "refugee" so to speak" - Donnie and Christian Brothers are definitely the place to go.

(FootNote): They also refer to upstanding business. At one point I was having catalytic converter problems and they referred me to Pronto Muffler. I was expecting a huge estimate from Pronto Muffler, but they said they couldn't find anything wrong. Rather than take me for a ride, they also operated with integrity). I really can't say enough about how good of a place this is. I almost don't want to move since they're so close..

5 stars Verified customer

Excellent and Courteous as usual. Thank you!

5 stars Verified customer

Thank you for servicing my car without an appointment and getting me out in 30 minutes! Amazing (as usual)!

5 stars Verified customer

Great service as always. Done professionally and on time. Thanks again, guys