Very courteous, offered to give me a ride. Dropped car off instead and they put my car insde for the night. The service was done promptly and I was called. The service reminder was not reset for the brake system flush on my BMW Z4. I asked them to take a look and they pulled it back in for about 30 minutes. In the end they told me they were sorry but it wouldn't reset like other BMWs. This is unacceptable and I only give them an average rating because they are well above average in many other areas. I left wondering if I was going to have drive down to the BMW dealership and get it reset and pay additional charges. I paid for service that I didn't get and I'm quite dissapointed that they gave up without offering me any options.
I needed to come by because the borrowed truck I was driving began to overheat. They were very courteous and quickly assessed problem. I wasn't able to get the work done right at that moment, but they quickly filled the radiator with water and I was on my way. No charge. Again, consideration and kindness....goes a long way.