I appreciated a same-day appointment for my sick little guy. The staff was super friendly and it was nice to have a tech in the room with the doctor, a welcome change from me having to hold my cat down for procedures at other clinics. Dr. Shook definitely didn't nickle-and-dime me; she started with a more conservative treatment (which was effective) and explained what the next steps would be if needed. This was a nice surprise because, when I brought my other cat to another local clinic last year, we left with a $400 bill for all kinds of unnecessary things. I'm happy I finally found a good clinic that's affordable.