This was my first time getting a prescription and lenses from the BC office. I was pleasantly surprised to get an appointment the same day I called for information. The front desk was efficient, Michelle was very helpful both on the initial phone call and with my pre prescription set up. And Doctor Jensen was very good and informative as I've known him to be once before when he handled an emergency tile chip in my wife's eye a year ago. I will continue to use this office. I pick up my lenses next week, and hopefully that will go as smoothly. Again a pleasant experience.