I went here for a groupon deal with the idea of having a full on spa relaxation type of day. The facial and massage I had were absolutely WONDERFUL! When I went to get my nails, with the request of the gel polish, I was approached with a list of directions at our table of how to apply the polish. The lady was absolutely the sweetest, but she had no idea what she was doing. When 3hrs approached, with one nail polished, I was beyond frustrated and was done biting my tongue. I told her that was it, I had to leave. Walking out with the rest of my nails buffed with white everywhere and one nail polished, I was absolutely infuriated. They still tried to charge me for the additional application of the gel polish. I was blown away as I showed them my unfinished nails. The manager then came to the front and complied with my desires to not pay. I still tipped the lady normal because she was really sweet, but I went across the street and had my nails done within 45min. 3hrs waisted, relaxing day shot, and I'll NEVER return again.