I know Saturday afternoons are busy, but I made an appointment. I was supposed to get a call when the job was complete. Realizing it was getting late, I checked closing time and found they were closed for 10 minutes already. I hurried over and fortunately the shop door was open and they were just leaving. They had lost all my paper work and did not know how to contact me... If I had not checked myself, I would not have gotten my rig back. They figured out a bill, which I paid, however I don't know exactly what they did, if they checked my tire pressure, rotated tires, found anything wrong, etc. Had an oil change, don't know what all they serviced in the engine compartment. All in all, I felt less than an important customer, even though I have purchased two sets of tires, batteries, services, etc. recently. Not very impressed this time. But, like I say, Saturdays are busy.