Community Automotive Repair

Automotive

4.5 stars 867 reviews

846 Fulton St E
Grand Rapids, MI 49503

(616) 774-7048

http://www.communityautomotive.com/

Mon - Fri: 7:00AM - 5:30PM

Sat - Sun: Closed

$10 OFF NEW CUSTOMER OIL CHANGE SERVICE

About

Our goal is to delight you.

Services

AC Recharge
Alignment
Alternators and Starters
Asian Repair
Batteries
Brake Repair
Brake System Repair
Brakes and Mufflers only
CV & Drive Axle
Computer Diagnostic and Repair
Cooling System Diagnostic and Repair
Cooling System Flush
Domestic Repair
Drivetrain Service and Repair
Electric Repair
Electrical Repair
Electrical System Diagnosis and Repair
Engine Performance and Tune-up
European Repair
Foreign Repair
Fuel Injection Diagnosis and Repair
Fuel Injection Service
General Repair (Aftermarket)
Headlamps and Vehicle Lighting
Heating and Air Conditioning
Hybrid/Electric Vehicle Services
Ignition Systems
Import Repair
Japanese Repair
Muffler & Exhaust Repair
Oil Change Facility
Oil Changes
Passenger Tire Service
Performance
Radiator Repair
Radiator Replacement
Scheduled Factory Maintenance
Serpentine Belt Replacement
Service Department
Shock and Strut Replacement
Steering and Suspension
Timing Belt Service
Tire & Brake Repair
Tire Repair
Tire Rotation & Balance
Transmission & Clutch Repair
Transmission Fluid Service
Truck Repair
Used Car Evaluations
Wheel Alignment

Languages

English

Insurance

Most insurance accepted

Payments

American Express
Cash
Check
Debit
Discover
Financing
Mastercard
Visa

Staff

Dick Zaagman

Todd Vruggink

Dave Conley

Certifications & Memberships

What others had to say

5 stars Tim B Featured review

Timely and professional service.

2 years ago

Community Automotive Repair replied:

Thank you for the feedback, Tim.

5 stars Steve Z Customer since 2021

these guys do what other mechanics would love to have the knowledge of. they are absolutely good( they do charge for it) but they get the job done!

a year ago

Community Automotive Repair replied:

Thanks Steve, we love getting the job done and we're constantly seeking continual education... our technicians are the best in town.

5 stars Roger F Customer since 2021

Work was performed professionally and on time. I am very pleased.

a year ago

Community Automotive Repair replied:

Great to hear Roger, thanks!

5 stars Stepanie F Customer since 2021

Thanks so much for providing me with such good service and clear communication. I wish I could have gotten in sooner, but I do think you guys are very busy... which is a good sign that you are doing good work.

a year ago

Community Automotive Repair replied:

Stepanie, we are delighted that you believed in us and patiently waited. Thank you.

5 stars Patrick R Customer since 2020

Great job as always.

2 years ago

Community Automotive Repair replied:

Thanks Patrick, it's always our pleasure working on your car.

5 stars Jd L Customer since 2019

Always great.............they even put up with me bein' chatty!

2 years ago

Community Automotive Repair replied:

LOL, everyone knows you here. Glad we've been able to service your vehicle for so many years.

5 stars Paul A Verified customer

Always on top of things and attentive to detail. Excellent community resource.

2 years ago

Community Automotive Repair replied:

Paul, always feels good to help out and get it done right. Sorry for the cumbersome scheduling.

5 stars Anonymous

Professional, honest and friendly service!

2 years ago

3 stars Brandon T Customer since 2021

Community Automotive did a great job on the repair of my vehicle. When I dropped it off they were prompt and courteous. I had called in a few weeks prior to brining the vehicle in and was quoted far less than the actual cost of the repair. I understand that mistakes happen and it did not change my desire to have the vehicle repaired elsewhere. I would have appreciated a discount on the service since I was quoted a far less expensive price a few weeks prior. The service advisor Kevin looked for the call but was unable to locate it on their call log.
Beyond that piece of it, I would have appreciated a little more detail on what was done with the vehicle since there is a lot that goes into replacing the oil pan gasket on an 07 335i. The sub frame has to be lowered which opens up a lot more than just dropping an oil pan. Was an alignment performed because the sub frame was dropped? I don't know but I imagine one should have been, Kevin mentioned that the axels had to come out and the tech noted that the tie rod had some play in it but that was never mentioned to me. There was little communication from Kevin while my vehicle was in the shop as well, I dropped off on a Monday, he called later that day with an update that the oil pan was leaking and said it would be the middle to end of the week. I had to call him on Friday to ask if it was going to be completed that day.
I think overall Community Automotive performs quality work, the one thing I would recommend to them is the customer service side. It is one thing for people to friendly and courteous but that happens at almost every shop. I think taking customer service to the next level by informing your customer through out the process and being more detailed in explaining, and noting what was done would help. Thanks

2 years ago

Community Automotive Repair replied:

Brandon, thank you for your review. We investigated your concerns and found that indeed we provided an initial quote over the phone that was unexplainable and inaccurate. That was a mistake and it sounds frustrating to then receive an increase on the next quote. Furthermore, we could have provided you a bit more information during service and repair. To answer your question, it does not appear that an alignment was performed. Should you feel that this is needed please contact us. And, it seems like we were late in communication regarding your tie rod end and in general with the follow up for completing the work on your 335i. Our goal is to continually improve and your feedback has led to training, and a review of our processes to better serve our community and customers. We sincerely thank you for your time to write your review. Thank you, ~Brandon P.S. yes, we have the same name:)

5 stars Anonymous