Very knowledgeable with the part i needed. Kyle worked with me to get what i needed. I like the humor playing while on hold. Can't avoid being on hold. Most places seem to think its a good time to up sell me on something. So, it is so fun to hear that i need to provide correct information in order to get the correct part, in a funny way. Thanks for help making a frustration, dealing with a broke tractor, easier by injecting humor. You guys a are great! Thanks.