96.1% would refer friends and family to us

5 stars Customer since 2017

Very nice and very helpful and honest!

1 stars Verified customer

Shawn called me to give me a quote. He was fast tslking me like a used car salesman would. He was rude by interrupting me several times while I was trying explain my position. I will not use convoy auto again. There are too many choices in the area to put up with a cocky, arrogant , rude and pushy sales attendant.

Convoy Auto Repair replied:

I am sorry you did not find Shawn informative and helpful. He has a large customer following who love his attention to detail and his thorough explanation of repair needs. Headlight assemblies and/or problems on old Volvos are frustration. Then to find out your supplied used part is also failed just ads to that.

1 stars Customer since 2017

Horrible service and the guy in charge is a smart ass

Convoy Auto Repair replied:

I am sorry you feel the service was less than you expected. When a 18 year old car gets towed in, does not run and has considerable needs it is impossible to determine the outcome until repairs are complete and the vehicle is test driven. It was unknown to us that in removing and replacing one of the 18 year old engine mounts to make the needed repairs to the car would result in a the noise heard after repairs. Old rotten rubber mounts fail either by age, driving or removing them they need replaced. Either way the failed parts needs replaced. Our staffs decision to offer a goodwill installation of that failed the part and to ask you to pay for just the parts itself was the right thing to do to help you out

5 stars Customer since 2014

hello!

My name is James,and Ive been using Convoy Auto for a few years now having them keep my 1999 Dodge Ram 4x4 running in top condition. I will always use this company as their staff is the best around and all the people i know that use them are very satisfied.

if you want honest, efficient, and real folks, this is the place! Thanks to the Crew!!

5 stars Verified customer

I appreciate the professionism and caring the entire team gave me. The answered all my questions and made me safe to drive in my truck again.

5 stars Customer since 2014

My truck is running great after your rebuilt my engine. Thanks again for your great work and timely response. I highly recommend Convoy Auto for any repairs and will use then again in the

5 stars Customer since 1999

Have been taking our cars there for about 18 years. Great staff and great service! I have never been disappointed!

4 stars Verified customer

Excellent, professional, from the moment I contacted your office by phone

Convoy Auto Repair replied:

Thank you for putting your trust in us. Our staff works very hard to exceed your expectations. Have a Happy Holiday

2 stars Verified customer

This company does a good job mechanically. Pricewise, it's a different story. I received an email from Convoy Auto Repair this month advertising a check engine light diagnosis for $29.95 (regularly $90.00). Of course, I was charged $109.95 because I apparently did not read the fine print, where my brand of vehicle was not included in this fine offer.

I noted that another person had left a similar comment in the reviews - the response from Convoy Auto Repair was: "Our diagnosis fee is free with repairs done here."

If so, why was I charged at all for the diagnosis fee, as I had the repairs done at this place?

At best, I would categorize this as deceptive marketing; at worst I would just call it plain dishonesty.

Convoy Auto Repair replied:

Thank you for your comments. I am happy to hear your Volvo is properly repaired and running correctly. I reviewed our monthly advertising offer for the $29.95*Check Engine Light. It does state the following: *Most domestic, Asian and Japanese vehicle and light trucks. Your Volvo and other European manufactures do not apply. Diagnostic and testing time in most incidents is independent of the repair time. We always obtain out clients approval and authorization, which we did with you on any diagnostic charges prior to performing any work

I have spoken with the website developer to see if we can increase the font size and location of our disclaimers moving forward to be sure all clients see and read this.

5 stars Customer since 2013

Convoy fixed my A/C problem other places failed to fix, it's been 2yrs problem free!! Thank you!!

Convoy Auto Repair replied:

Woohoo! With our recent weather here in paradise that must feel really good about now

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