1515 25th Street SE
Salem, OR 97302

(503) 362-6763

Mon - Fri: 8:00AM - 5:00PM

Sat - Sun: Closed

95.8% would refer friends and family to us

1 stars

Was told to drop my vehicle off on a certain day to get exhaust done so I did. They said they'd have it done the next afternoon or at the latest the morning after. I specifically asked that if they had to keep it there overnight that they would at least lock it up inside, they said no problem. Well the next day 10 minutes before they close they call me and tell me they haven't started on it and I need to come pick it up because they don't have room for it. I was a little shocked and annoyed but I was pretty understanding. When I got there I was treated pretty poorly. They made a few comments about how it was 40 hours worth of work and that I can't expect them to get it done that soon. Keep in mind they are the ones that gave me that time frame. They told me they didn't have room for it and to drop it off sometime next week. Yeah right. I'll be going somewhere else. It's a bummer. I had heard mostly good things but they lost my business.

5 stars

bill and the crew are quick to help solve my concerns. I took my Suburban in due to a tick sound in the motor. Bill and one of the guys came out and found a loose spark plug. They checked all the plugs and found that some others where also coming loose. Bill fixed the plugs and the ticking was gone. Thank you for another great experiance.

4 stars Customer since 2007

My experience with CPS has always been good. I am a difficult customer to deal with but CPS seems to deal with it well. They do good work and the occasional deal is possible.

4 stars Customer since 2010

Always offered good stuff there. Always timely and cost effective. They know my vehicle and take care of me.

5 stars Customer since 2011

I always take my truck here and have never had a problem yet. Everytime I go, I will always get the stright forward answer as to whats wrong and how they have to fix it. I dont ever have to guess if it's the best deal in town because I know it is. Even at that I still recieve a Military Dicsount on all parts and service. Thanks CPS!!!

5 stars Customer since 2003

As usual, I have recieved good service in spite of the computers being down and all the bays occupied with vehicles to be serviced! Good job and God bless,

Rick

5 stars Customer since 2007

As usual Bill and the CPS crew exceeded my expectations for service excellence. Great job!

5 stars Customer since 2008

Outstanding work! Professional service and always taking the time to tell you what is going on!

5 stars Customer since 2004

Bill got in the same day i called. Thats good service.

1 stars

I took my van into Certified Power Systems in Salem with VERY negative results. Certified Power Systems was to replace a broken ignition key and program a new one for my van. The key was cut wrong and instead of cutting a new key Certified Power Systems used force and broke the ignition cylinder of the van. They refused to make the needed repairs causing me to have the van towed to another company. The customer service was the worst I have ever experienced from any business I have used! The language used by the employees was distasteful and rude. I was left with nearly $200.00 in additional fees as a direct result of the neglegence Certified Power Systems used. The end result here is EXTREMELY RUDE POOR SERVICE. STAY AWAY FROM THIS BUSINESS. There are still companies out there in this day and age that hold old fashion values and excellent customer service. This is NOT one of those companies!