Staff always has an issue with retrieving gift card information on the system. Cards are either under the wrong persons name , can't be found, or credit has been removed from the acct w/o actually using it. Front staff is consistently changing- some faces are not very pleasant when greeting customers coming in. Now gift cards can only be used for level 1 associates- that shouldn't matter- a credit is a credit- if you purchase a $100 gc it should go towards $100 in services. Nail polishes that was used seemed to be old- an hour later still had. It dried- paid over $40 for a pedicure and had to take all the polish off bc it smudged.
We are very sorry to hear this. We do have a policy for our 3 services for $98 package that can only be redeemed with a level 1 service provider. If you wish at any point to opt out of the package deal, then the dollar amount total or remaining total can be used on any full priced service. As for your toe polish, we would love to make it right and offer you a complimentary polish refresher for your toes. Please feel free to give us a call and ask for Tiffany, and explain your experience and I will set up your appointment. Thank you for your honesty and letting us know where we can improve. I will personally look into this matter and hope to hear from you soon. Thank you Tiffany