50.0% would refer friends and family to us

2 stars Customer since 2014

My bathroom remodel in my opinion was not that complicated but the project became quite an ordeal. The scheduling of the work was not very efficient, which resulted in the job taking longer than it should have. There was a lot of wasted time.

For what I paid for the project I certainly expected better quality and am disappointed with some of the workmanship. For example: the shower pan did not end up being square and is 3/4" wider on one end which resulted in the decorative floor tile not being cut the same width; the plumber did not install the sink faucet handle trim evenly - which I had to correct. He also did not install the stringer squarely on the studs which resulted in the shower control valve to be closer to the finished wall on one end which prevented one screw holding the trim plate on to not thread in completely; during the vanity selection process it was not mentioned that the vanity did not come with a backing nor was trim moulding included - all of this was ultimately provided but led to extra work and delay.

The biggest mess was the fact that the shower pan dam/curb was not level. This complicated the installation of the lower track for the shower door resulting in the need for an excessive amount of caulking to be needed to seal the gap. Once this was brought to Creative's attention it resulted in the tile on the curb/dam being reset and leveled. Unfortunately, during the replacement of the shower door one of the glass doors was broken and although Creative replaced the broken door at no cost to me it delayed the use of the shower by almost another week.

I used Creative Interior Solutions and bore the extra cost of using a remodeling contractor so as not to have to deal with separate sub-contractors myself and with the expectation that the quality of work would be monitored by Creative and issues like I encountered would be identified and corrected right away. Unfortunately, I was mistaken.

5 stars Customer since 2014

Diana helped me to make my vision a reality. The cabinet they installed for me is just what I wanted. It's perfect!

Creative Interior Solutions did exactly everything they said they would. I a very pleased with their performance and would use them again.

5 stars Customer since 2014

Amazed is the word I would use after 2 1/2 days of work. My neighbor builds casinos and stopped in to check on the work. He told me as he was leaving he was surprised to see what the men accomplished in the short time and impressed with how clean the work area was with all the demolition. The men are on time and courteous. .

4 stars Customer since 2014

Have yet to start the actual project, still in the process of all the planning and selections. So far, Hiram our designer has been very pleasant and helpful.

1 stars Customer since 2013

poor scheduling....too many delays!

2 stars Customer since 2013

The process started out well for our kitchen re-model, about the time we got our new cabinets delivered things went poorly. Several of the cabinets were defective for a variety of reasons. When we asked about getting them replaced the problems just got worse. ( the cabinet mfg. went out of business), Creative Interiors seemed to us to drag their feet a lot with a fix to the problems. We were told several times that they were working on a solution, and they were very busy with other jobs bigger than ours, many appointments with the foreman were MISSED (BY HIM) sometimes it took a few calls from us to find out what was going on, which delayed our project for weeks then months. the whole process took about 8 months to get completed rather than the 5-6 weeks we were told BEFORE we purchased the job from them. Our problem was that we paid the total job up front (as they told us we needed to do for the special price we got. If you choose to use Creative Interiors, I'd suggest you pay NOTHING up front so they have to meet their commitment to you to get paid.

4 stars Verified customer

Creative Interior Solutions was able to fabricate counter tops for my motorhome remodel. They worked closely with me to create just what I needed. The installation crew was able to cure a problem with the stand off height from cabinet to counter top right on sight. This could have cost a trip back to the fabrication shop, but they had what was needed to fix the SNAFU. We are satisfied with the whole process.