I was concerned that the staff at Critter Creek might have difficulty handling Eddy because he became scared of people picking him up since we had his nails clipped at Petsmart a couple of months ago. We brought him in to Critter Creek this time for a shampoo and a nail trim. Eddy was so happy after that he would not stop kissing me the rest of the day. Usually you'd have to ask for a kiss. What I'm trying to say is, those people are great and understanding of my situation. I have always trusted Critter Creek with our dogs. I won't go anyplace else. Thank you to all the staff for taking care of our Eddy.