95.8% would refer friends and family to us

5 stars Customer since 2014

Fantastic customer service. Very accommodating. Great options and fair pricing

5 stars Customer since 2015

Very satisfied with the sample also the Customer service consult was very helpful.

4 stars Verified customer

The employees at Cryos were extremely helpful, caring, and solutions oriented. More than anything, I appreciate being treated with compassion and respect and EVERY person with whom I spoke or emailed treated me well. As an observation, I didn't get all the information I needed during my initial call; however, that oversight pales in comparison to the service I received from that point forward.

5 stars Verified customer

I had agrteat experience will recommend to family and friends.

5 stars Verified customer

Grant was helpful, knowledgeable and courteous. The prices are affordable and the shipping was timely. I definitely recommend using Cryos International New York!

5 stars Verified customer

Excellent customer service! Reasonable prices and good info on donors! Thank you!

5 stars Verified customer

Phenomenal customer service, wonderful guidance and a willingness to answer all of your questions.

3 stars Verified customer

My past experiences with Cryos have been great! This time, though, I really struggled to get a clear understanding from the representative I spoke to of what the different shipping choices would mean for arrival given my ship date. I also wasn't clear on exactly how long the tank would last, meaning I had to use the product a bit earlier than I really wanted to. In the past, representatives have been great at explaining these things; I guess I just got used to that higher level of service and will have to be more careful in the future.

5 stars Verified customer

My experience was great -- Grant was incredibly helpful and kind!! I needed my order changed at the last second and everyone was totally helpful and managed it!

5 stars Customer since 2015

Great customer service